Announcing New Employee Payroll System effective June 1, 2016

ISS is switching payroll systems. Letters and emails have been sent out to support staff to give them specific information about the new system and how to access their paystubs.

Please click on the Letter Ultipro- Support Staff for more specific information.  Letters and emails have also gone out to participants, families and brokers notifying them of the change as well.  Please click on the Letter Ulti for Participants-Families-Brokers for more specific information.

Letter Ultipro- Support Staff

Letter Ulti for Participants-Families-Brokers

OPWDD has issued new guidance on the reimbursement of sales tax by the FI. For all approved expenses incurred 4/1/16 or later, ISS will begin to reimburse sales tax.

Out-of-State Services

OPWDD requires prior authorization when SD services will be used outside of New York State. Examples are vacations where staff are accompanying self-directed individuals, classes which are held out of state, even day trips to activities/events out of New York. Please contact your self-direction coordinator to begin the approval process when necessary.

To All Stakeholders

In order for I.S.S. to meet required accounting procedures, all invoices for 2015 must be submitted no later than March 18th, 2016 in order to be reviewed for payment.

Community Classes

Effective immediately, February 17, 2016, a community class request must be verified for appropriateness for funding through IDGS prior to the individual participating to ensure HCBS Waiver guidelines are upheld and all alternative funding avenues have been explored.

As the co-manager, the participant and the circle of support are responsible to provide documentation to the Fiscal Intermediary (FI) to prove that the community class meets the stated requirements for funding.


Attention Self-Direction Stakeholder:

As of 10/1/2014 , per the new regulations, all timesheets, reimbursements and invoices must be submitted within 30 days from the end of the month from which the service or activity was completed. If these documents are not received in a timely manner, as stated above, we will not be able to pay them.

As you may know, we follow the Federal Reimbursement Rate for mileage. As of January 1, 2016 the Federal rate is now .54 per mile. We will be making this change across the board. If you do not want to follow the Federal Reimbursement Rate, please notify your Support Broker who will contact your Self Direction Coordinator who will enter the information in our system.

To help assist us in keeping our records current, please notify us by mail or by email of any changes we should know about; i.e. change of address, phone # and/or email address.

Our mailing address is:  PO Box 1320, Monticello, NY 12701

Our email address is:

Thank you for your cooperation in this regard.