We are now strictly enforcing the 30 day mail policy for time sheets.  All documents must be mailed to us within 30 days of the date of service, and staff time sheets should be mailed according to the payroll schedule.  If they are not, you may face disciplinary action up to and including termination.  This is a serious matter.  Please make sure all documents are sent in a timely manner to avoid any disciplinary or payment issues.  Thank you for your cooperation.


Independent Support Services strongly urges everyone who sends in invoices for reimbursement, or payment, to have those invoices to us no later than 60 days from the first date of service on the invoice. If this requirement is not met, we cannot guarantee payment.

Example #1: Support Broker meets with participant on May 3rd. The invoice must be received no later than July 2nd.

Example #2: Support Staff drive participant to the park on May 1st. The invoice must be received by June 30th.

Important Announcement New Payroll Company

In May we made an announcement that we were going to go live with a new payroll system as of June 1, 2016.  

Unfortunately, we will not be making the move to the new system until further notice.  Please check this website towards the end of June for any further communication in regards to the switch. 

Thank you for your understanding. 

Announcing New Employee Payroll System effective June 1, 2016

ISS is switching payroll systems. Letters and emails have been sent out to support staff to give them specific information about the new system and how to access their paystubs.

Please click on the Letter Ultipro- Support Staff for more specific information.  Letters and emails have also gone out to participants, families and brokers notifying them of the change as well.  Please click on the Letter Ulti for Participants-Families-Brokers for more specific information.

Letter Ultipro- Support Staff

Letter Ulti for Participants-Families-Brokers

OPWDD has issued new guidance on the reimbursement of sales tax by the FI. For all approved expenses incurred 4/1/16 or later, ISS will begin to reimburse sales tax.

Out-of-State Services

OPWDD requires prior authorization when SD services will be used outside of New York State. Examples are vacations where staff are accompanying self-directed individuals, classes which are held out of state, even day trips to activities/events out of New York. Please contact your self-direction coordinator to begin the approval process when necessary.

To All Stakeholders

In order for I.S.S. to meet required accounting procedures, all invoices for 2015 must be submitted no later than March 18th, 2016 in order to be reviewed for payment.

Community Classes

Effective immediately, February 17, 2016, a community class request must be verified for appropriateness for funding through IDGS prior to the individual participating to ensure HCBS Waiver guidelines are upheld and all alternative funding avenues have been explored.

As the co-manager, the participant and the circle of support are responsible to provide documentation to the Fiscal Intermediary (FI) to prove that the community class meets the stated requirements for funding.