Category: Administrative

Updated Fringe Rates

Independent Support Services is in the process of rolling out a change in our fringe rate for all Self Hired Staff working throughout New York State. This new fringe rate will become effective August 1, 2021 for all full and part time self-hired staff. The fringe rate for all Full and Part Time Self-Hired Staff […]

Planting Seeds

It’s been great weather to continue plant seedlings. As you can see springtime and planting can bring much joy.

All New 2021 Digital ISS Calendar

The all new 2021 Digital ISS Calendar is here! Find it under the News/Resources tab under Links/Resources.

eTime Training and Informational Tools

ISS eTime goes live January 1, 2021.  The Links/Resources tab, on the homepage under News/Resources has all the information and guidance you’ll need to help you understand and make a successful transition to eTime!   Click on this link to take you there. On this page you’ll also find additional forms and popular links. Can’t find […]

Voting Rights for Persons with Developmental Disabilities

Exercise Your Right To Vote All Americans have the right to vote, including people with developmental disabilities, and there are federal and state laws to guard and guarantee that right. OPWDD is committed to ensuring that voting rights are upheld for the people we serve and that every person is given the opportunity to register […]

Update on COVID-19 and Services Provided

Dear ISS Stakeholders, We hope you are adjusting to these difficult times. We wanted to take a few moments to provide some reminders and updates. There appears to be a lot of scams surfacing at this time. We would like to remind everyone to not give out personal information to anyone over the phone, social […]


Independent Support Services, Inc. Due to this unprecedented time we have been receiving some of the same questions. Below are the two most frequently asked questions and answers. What is FAPTO (Family Approved Paid Time Off): FAPTO Policy: Support Staff working for Participants accrue Paid Time Off bi-weekly per the agency’s Paid Time Off Policy.  […]

Interim Guidance from OPWDD regarding Comm Hab

Hello all We just received interim guidance from OPWDD in regards to Community Habilitation and wanted to share with you all as soon as possible.  As per NYS, Direct Support Professionals ( DSPs) are considered an essential employees. Com Hab Staff are considered DSPs and are essential employees. Being an essential employee means that they […]

Suggestions for expense Uploads Link

Important AP Note – All expense reimbursements uploaded through the portal must include a signed expense form or they will be held up for payment. AP has posted an additional list of suggestions for expense uploads on our website <link>  Please take a few moments to review and follow the suggestions on this list. Thank  […]

Helpful information about Covid-19

Click on the link below