Category: HR

EVV System Update

To our Stakeholders, We appreciate all your efforts in trying to work with us while we have been getting ready to meet the mandate required by the Cures Act on 1/1/21.  We tried to build an EVV system to meet the minimum requirements, and to be the least intrusive while still maintaining the integrity of […]

Independent Support Services is committed to supporting diversity and inclusion within our organization and today, in recognition of Juneteenth, we honor and respect the celebration of the emancipation from slavery. Independent Support Services will remain committed to being champions of change and advocate for the freedoms for all to live the life they choose.

Department of Labor Form

The Department of Labor’s form IA12.3 is now available on our website. To locate this form, go to the HR tab, click on the drop down box and then click on the Employee Information tab. If you scroll to the bottom of the page you will find this form. This form is to be used […]

PPE Request and Distribution (Revised 5-7-20)

Dear Stakeholders, As per our Governor Cuomo’s Executive Order 202.16, all essential businesses are to provide employees with face coverings while fulfilling their job responsibilities. Under that direction we have obtained a limited supply of disposable masks. TO RECEIVE FACE MASKS PLEASE CAREFULLY READ AND FOLLOW THE INSTRUCTIONS BELOW!!! FAILURE TO DO SO WILL CAUSE […]

NY State introduces new Legislation/Guidelines that impacts Self-Direction services

Dear ISS Stakeholders, As these remain challenging times for all us, we would like to update you on some of the new legislation/guidelines that have come from New York State that specifically impacts the delivery of Self-Direction services. We would also like to give you some reminders in regards to certain items. Community Habilitation/ Respite […]

Essential Employees

In response to the question of having a way to verify Support Staff are “Essential Employees”, attached is a letter that can be downloaded and printed for staff to carry with them showing they are working. We will also have this letter on our website at under the news section at the bottom of the home page.   If a […]

Updated Announcement with Important Information Regarding COVID-19

Independent Support Services would like you to know that we are as concerned as you during this unprecedented time of uncertainty regarding the COVID-19 virus. At this time, we want to notify our stakeholders about some critical information. We encourage Participants and their Circle of Support to reach out to their Care Managers, Brokers and then […]

Public Service Announcement

Independent Support Services, Inc. wants to ensure that all of our Self-Directed participants, family members and self-hired staff are aware of and are practicing the recommendations from the Centers for Disease Control(CDC) to prevent the spread of the Coronavirus. The CDC recommends the following: -actively encourage sick employees to stay home. Direct Support Staff receive […]

Timesheet Upload Capability

Timesheet_Upload_Guide Brokers/ Primary Contact (Families) We are excited to announce that effective immediately Support Staff have the ability to upload their timesheets through the ISS portal once all signatures have been obtained. Within the next 24 hours, all active support staff will be receiving a portal invite with their sign in credentials and a link […]

Support Staff Holiday Schedule

Effective January 1, 2019 all Self- Hired Support Staff (Community Habilitation, Supported Employment and Respite) that work twenty or more regularly scheduled hours per week in total are granted 7 paid holidays per year. The following is the schedule of Holidays (Holidays are given on the day they occur). New Year’s Day Martin Luther King’s […]