Please note that due to the Holidays, Weather Closings and System Issues, we are experiencing a longer than normal processing time for expenses. We are currently working on an approximate 4 week turn-around.
We do request that you allow up to approximately 1 month from the date we receive an expense, invoice, or mileage for it to be processed. If you have not received a payment after that time, we will gladly follow up and assist with replacements as necessary.
Keep in Mind – We have multiple people processing invoices and mileage forms. If you received a check for only a portion of your expected reimbursement, please allow a few more days for additional checks to arrive before contacting us. Generally the expenses are processed within few days of each other. If there is a problem with your submission it will be notated on the check stub which accompanies the payment.
Please be patient as we work to get caught up. Thank you for your assistance in making Self-Direction work.
*Please note – Effective beginning January 1st, 2018, miles traveled will be reimbursed at the new rate of $0.545 as per the new Federal Mileage Rate.
Click here or go to "News" to see Important Program Information