We are sorry we recently switched banks – due to a bank processing error some checks might have been returned or were unable to be cashed.
Please redeposit or cash the check. We will reimburse any fees that were incurred. Please email us at with your name and check number if you did have this problem. We will then contact you to get or give further information.
Thank you and again we are sorry for any inconvenience.

Important Notice

Effective August 1, 2016 any meal item under $5 will not be reimbursed, and any meal item over $15 will be reimbursed up to the $15. The purpose of the Staff Activity Fee’s budget line is to provide the participant with various activities to promote community integration. Examples include bowling, movies, and baseball games.

Meals are occasionally a part of those activities. However, if the meals are considered the activity, then they should be less frequent, unless there is a valued outcome that is being met by the meal. Meals are not to be considered a part of an employee’s compensation.


We are now strictly enforcing the 30 day mail policy for time sheets.  All documents must be mailed to us within 30 days of the date of service, and staff time sheets should be mailed according to the payroll schedule.  If they are not, you may face disciplinary action up to and including termination.  This is a serious matter.  Please make sure all documents are sent in a timely manner to avoid any disciplinary or payment issues.  Thank you for your cooperation.


Independent Support Services strongly urges everyone who sends in invoices for reimbursement, or payment, to have those invoices to us no later than 60 days from the first date of service on the invoice. If this requirement is not met, we cannot guarantee payment.

Example #1: Support Broker meets with participant on May 3rd. The invoice must be received no later than July 2nd.

Example #2: Support Staff drive participant to the park on May 1st. The invoice must be received by June 30th.

Important Announcement New Payroll Company

In May we made an announcement that we were going to go live with a new payroll system as of June 1, 2016.  

Unfortunately, we will not be making the move to the new system until further notice.  Please check this website towards the end of June for any further communication in regards to the switch. 

Thank you for your understanding. 

OPWDD has issued new guidance on the reimbursement of sales tax by the FI. For all approved expenses incurred 4/1/16 or later, ISS will begin to reimburse sales tax.

Out-of-State Services

OPWDD requires prior authorization when SD services will be used outside of New York State. Examples are vacations where staff are accompanying self-directed individuals, classes which are held out of state, even day trips to activities/events out of New York. Please contact your self-direction coordinator to begin the approval process when necessary.

To All Stakeholders

In order for I.S.S. to meet required accounting procedures, all invoices for 2015 must be submitted no later than March 18th, 2016 in order to be reviewed for payment.