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ISS is committed to ensuring compliance with state and federal rules, regulations and policies governing the delivery of Medicaid Funded Services, under the auspices of the NYS OPWDD. Our QA/CC program works to ensure the health, safety and well-being of all ISSNY program participants while detecting, preventing and avoiding fraud, waste, abuse and maintaining the philosophy of the Self-Direction Waiver Service Mode.

All ISSNY employees, contractors and volunteers are mandated reporters under the NYS OPWDD Part 624 and 625 regulation. Help us keep people safe.

Contact QA/CC when:
• You witnessed, or discovered an incident of abuse, neglect or mistreatment against a Participant (see OPWDD Incident Classifications list)
• You know or suspect something is not right
• You know or suspect billing fraud or abuse
• You know or suspect violation of the Federal and NYS False Claims Act, falsified documentation
• You have a question or seeking information regarding QA/CC


ISSNY is a member of the Health Care Compliance Association

Ways to contact QA/CC: or Confidential hotline 833-477-7287

When in doubt… Ask Questions, Seek Information!

Johanna Arteaga, MPA, CHC
Corporate Compliance Officer
631-864-2536 ext 422

Jennifer Klang Norbury, MS
Assistant Director of Compliance & QA
631-864-2536 ext 423

Byron Avilán
QA/CC Investigator
845-794-5218 ext 334

Allison O’Keefe
QA/Incident Management Specialist
631-864-2536 ext 452

Kimberly Melendez
QA/CC Auditor
631-864-2536 ext 453

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