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Starting a new job is exciting but at times can be overwhelming. This employee handbook has been developed to help you become acquainted with Independent Support Services, Inc. It answers many of your questions.

As an employee of ISS, the importance of your contribution cannot be overstated. Our goal is to provide the finest quality services to our participants, and to do so more efficiently and economically than our competitors. By satisfying our participant’s needs, they will continue to do business with us and will recommend us to others.

You are an important part of this process because your work directly influences our agency’s reputation. We are glad you have joined us and we hope you will find your work to be both challenging and rewarding.

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Support Staff Holiday Time Off

Current Support Staff Members

Internal Job Interest

All cleared support staff interested in working with additional families are required to complete the internal job interest form. This form must be submitted with a copy of your resume to hr@issny.org

Internal Job Interest form

Support Staff Opportunities

If you are seeking employment and would like to explore the possibilities available through Self-Direction you may submit your resume to Opportunities@issny.org.

By submitting your resume you agree to allow Independent Support Services to distribute it to participants and their circle of support, who are recruiting staff as a part of the self-hire process. Participants, family and or their circle of support are solely responsible for reaching out, interviewing and hiring. ISS serves only as the “employer of record.”

ISS News Updates

Ensure your contact information remains up-to-date and you inform ISS of any changes.

In Case of an Accident at Work

If an accident occurs while on the job be sure to document and report the incident within 24 hours to your employer and the ISS Human Resource Department.

Claimant Information Packet
Notification Concerning Workers’ Compensation and Pharmacy Benefits

Ultipro is our Human Resources Payroll system that all active employees have access to in order to view /print their paystubs, W-2s, current benefit enrollments/deductions and tax withholdings.

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