Human Resources

Application Process

Independent Support Services, Inc. is the Fiscal Intermediary Service for participants that have chosen Self- Directed services. The service requires that we are the employer of record and must meet all federal and state mandates as an employer. While we are the employer of record the participant and or their family supervise the support staff they hire.

If you have been conditionally hired by one of our participants and or their family please have them complete a Conditional Hire-Title Salary Request sheet. Once Human Resources has received the form an application will be sent.

For staff that have already been cleared by Human Resources and are looking to start work with another participant, please have a New Hire Form completed and signed by the participant/guardian. You can then send this completed form to


Applicant/Employee Forms


Payroll Forms

OPWDD has redesigned the service formally known as CSS and now known as Self-Directed services. This change has new regulations that require employees to submit a billing sheet along with the timesheets that you are familiar with using. This additional form is included here as a sample with examples of what must be considered non-billable staff time and how that non-billable information should appear on the timesheet and the billing form. These changes along with others are mandated by OPWDD and ISS must comply as do all stakeholders. While change is difficult we all will get through this period of confusion to have a stronger more fiscally sustainable self-directed service in New York State.


Payroll Resources 2018


Employee Handbook Support Staff 2015


Pension Information


Workers Compensation


New Hire Form

Conditional Hire Form

Employee Exiting Form

Support Staff Evaluation