The right department for you.

Accounts Payable

Besides being responsible for paying incoming bills, the A/P provides administrative support by ensuring all expenses are verified and processed correctly, and reconciled according to ISS policy and procedures. A/P is also responsible for making sure expenses, mileage reimbursements and other incidentals are paid in an efficient, accurate and timely manner.

Brokers and
Self-Direction Coordinators

Self-Direction Coordinators and Brokers, together their collective efforts and skills provide ISS participants with services and supports tailored to fit our participants needs and interest, so they can make their own path and lead a fulfilling life.


Building relationships with the ISS community. This includes but is not limited to producing newsletters, brochures, printed materials, disseminating announcements, press releases and training information. It also includes managing ISS digital and social media venues.

QA/Corporate Compliance

The ISS QA/CC department works to ensure the health, safety and well-being of our participants. In addition, it works to detect, prevent and avoid fraud and abuse.

Family Liaison

The Family Liaison is here to provide support to ISS families, participants and their circle of support (COS) so they may have full access to all Self-Direction opportunities. In addition, the Family Liaison plays an important role in helping participants and families navigate the complexities of the process; helping them overcome hurdles that may hinder learning, growth and community integration.


Our focus is on maximizing employee productivity by making sure each employee is set up for success and upward mobility whenever possible. As an essential link between ISS and its employees, our responsibilities include compensation and benefits, recruitment, and keeping up to date with state and federal laws that may affect the company and our employees, and setting policies relevant to the workforce. We also protecting ISS from any issue that may arise from a breach of policy and/or laws.


The primary mission of the payroll department is to ensure that all employees are paid accurately and timely with the correct withholdings and deductions, and that the withholdings and deductions are remitted in a timely manner. This includes salary payments, tax withholdings, and deductions from paychecks.


The Information Technology department can help troubleshoot issues you may have with UKG (formerly Ultipro or Harmonix, such as login failures.