Dear Support Brokers, Please accept this correspondence as a reminder of your vital role in assisting ISSNY participants with their Self-Directed services, as well as the OPWDD requirements surrounding Support Brokerage. This information can be found in the attached documents, as follows: · The Support Broker’s main role is to develop and maintain the Self-Direction […]
Category: QA
Memorandum of Understanding& Department Restructure
Dear stakeholders, As you know, Independent Support Services, Inc. (ISS/ISSNY) is committed to continuously improving our agency’s services for the betterment of our participants and their circles of support (COS). In our ongoing efforts to provide the highest quality of services, ISSNY has revised our Memorandum of Understanding (MOU) for the Provision of Fiscal Intermediary […]
Vehicle Safety During Hot Summer Months – NYS Justice Center Resource
Every year, we see reports in the news of people being inadvertently left behind in vehicles, a danger that intensifies during the hot summer months. Our latest blog post outlines why people in care may be at risk of being left unattended in vehicles, the associated dangers, and the steps you can take as a provider […]
Quality Assurance and Compliance – What you should know
Understanding ISSNY Reporting and Investigation Policies and Procedures ISS takes Quality Assurance and Compliance very seriously. In this eblast we’ve included two resources as a general guidance for reporting and investigations. Quality assurance and compliance are essential components in ensuring that programs and services meet the required standards and regulations. Quality Assurance drives the value and […]