Hello Stakeholders! We were recently made aware of a statewide change to budget submissions to ensure consistency throughout all Regional Field Offices. This change goes into effect June 1, 2026. What to know: Links to OPWDD Documents for Budget Submissions: We have begun altering our internal processes to ensure we are prepared to meet these […]
Author: ISS Admin
The Pulse: A Family Newsletter Spring 2026 Issue #2
A Wish Come True: Kristy & Michael By Heather Gibson, ISS Family Liaison Every night at Cinderella’s Castle, Tinker Bell asks the crowd to close their eyes and “Wish Upon A Star”. It’s a magical moment, that encourages each of us to believe in our dreams. Kristy and Michael wished upon star long before their […]
Encrypted Email Update
We are writing to inform you of an upcoming change to the secure email service used by Independent Support Services, Inc. (ISS). As part of our ongoing efforts to enhance security, reliability, and user experience, ISS is transitioning our outbound email encryption service from Zix to Mimecast Secure Messaging. What’s changing? What to expect If you currently receive encrypted […]
Important: EVV Punching & UKG Access Update
This is a friendly reminder from ISS Payroll and Billing. Please ensure you punch in and out live using EVV at the beginning and end of your shift. Shifts should not be entered manually. Events should only be selected when needed, such as when your shift includes a meeting, training, or a participant absence. When […]
Portal OTP Outage
On Friday, 01/16/26, one of the ISS Portal servers came down which affected our ability to send OTP (One Time Passcodes) and other functions. We have tested and confirmed all functions are back up and working as of approximately 1:45 PM. If you were unable to log in at the start of your shift, you […]
Broker Submission Calendar
Dear Brokers, In an effort to make the Broker invoice submission process easier and not overwhelm everyone’s email, we have created a calendar with the monthly deadlines. These are hard deadlines for all broker billing. Any invoices received by ISS after the date highlighted in each month may run the risk of non-payment. For example, it […]
Announcing Club ISS
ISS is excited to introduce a new concept to enhance your experience with Self-Direction. CLUB ISS is its name. We would like to develop Shared Interest Groups (SIG’s) around subjects you are interested in. You will meet other people with similar interests and do this virtually with an ISS facilitator. This is not a class and […]
FAPTO Policy for 2026
Dear Participants, Families and Stakeholders! As we step into the new year, we would like to share our FAPTO policy for 2026. You may click on the link below. Wishing you all a bright and successful year ahead, filled with new opportunities and amazing achievements. We look forward to achieving our goals together and making […]