Author: ISS Admin

Recent OTP issue has been resolved

The recent One Time Passcode (OTP) issue was caused by a slowdown with Amazon Web Services, the provider ISS uses to send text messages.  The problem began on Fri., 1/14 and was resolved on Mon., 1/17.  We apologize for any inconvenience this unexpected network outage may have caused. If you need to submit a forgotten […]

One Time Passcode issue being addressed

Dear Stakeholders, We are aware of an issue with One Time Passcodes (OTP) not being delivered via text message, or arriving very delayed when using Etime. At this time, we do not know if this is an Amazon Web Services or cell phone provider issue. We are working on the problem and will let you […]

IRS increases 2022 mileage rate to 58.5 cents per mile

The IRS released the standard mileage rate for 2022, increasing it to 58.5 cents per mile. IR-2021-251, December 17, 2021 WASHINGTON — The Internal Revenue Service today issued the 2022 optional standard mileage rates used to calculate the deductible costs of operating an automobile for business, charitable, medical or moving purposes. Beginning on January 1, […]

2022 ISS Calendar is here!

Here is the new ISS digital calendar with helpful information 2022 ISS Calendar

Complete Guide to Advocacy in New York State

Happy New Year from ISS!   We are pleased to share the NYS Alliance Guide as a reference and follow up to our Circle of Support quarterly meeting in June addressing the importance of Advocacy. This Guide to Advocacy provides helpful information on New York State government structures, contacts in the Executive and Legislative branches […]

Submit and Approve Time Early

To:  All Stakeholders Re:  Submit and Approve Time Early Due to the upcoming Holidays, we would like to request that staff submit all time at the end of their last shift this pay period, and that approvers approve the time ASAP, by the end of the day Monday 12/20.

OTP Codes via Text currently not working

At this time we are experiencing an issue with One Time Pass codes being sent by text to access our portal.   However, having them sent to you by email is working. If your preference upon log in is to have the one time passcode sent by a text you will need to change this to […]

OPWDD Announces Approval of Vaccine Bonus for all DSPs

OPWDD announced the approval of a vaccine bonus for all Direct Support Professionals through the Appendix K Waiver approval.  Self- Hired Direct Support Professionals have until January 14, 2022 to be fully vaccinated. To be considered fully vaccinated, you must receive both doses of a two-dose vaccine or one dose of the single dose vaccine. […]

Portal Issues Update

Dear Portal Users, We’ve been experiencing a few different portal glitches today. Here are the scenarios and resolutions you can follow. Issue 1: Unable to login… Please go to your browser and visit to load a fresh version of our login page. If you choose not to do that, and use an already open browser tab and […]

ISS Portal Issues Being Addressed

Dear Portal Users, We are currently experiencing issues with the ISS Portal and are actively working with our development team to resolve the problems. We apologize for the inconvenience at this time. With that said, we have had users successfully access the Portal after they fully clear their cookies. Since each device and browser does that […]