Author: ISS Admin

Accounts Payable Helpful Hints

Upload Process AP here! This week’s focus is the portal upload process. Clickable links to more detailed walkthroughs can be found throughout this email. Take a look! Submit your expenses by uploading through the portal. Ensure all images are clear and legible. If using a smartphone, the best way to take photos is by using the […]

Accounts Payable Helpful Hints

General Information Hello from AP! We know that the process of completing forms, collecting documentation, and uploading expenses can sometimes get a bit overwhelming. Over the next few weeks, we will be sending you bite-sized emails with helpful hints and reminders to hopefully make the reimbursement process smoother and easier! Please take a look, and […]

OTP Portal Issue Resolved!

The issue with our OTP (one time passcodes) on the Portal has been resolved and they have been re-enabled.  All users will once again be required to enter the code they receive via text or email (based on the preferences they set) in order to log into the Portal.  For more information on OTPs and […]

ISS Portal and SEMP Survey Users

Dear Portal Users, The Portal and SEMP Survey will be unavailable due to server maintenance onThursday, 9/22 from 6 to 8 PM. *********** If this downtime affects your ability to clock in or out, please follow the instructions at to edit a shift and to submit a forgotten shift.

ISS Self-Direction participant turns author

ISS Self-Direction participant, Jacob Greene has authored a book which has recently been published, called, “The ABC”. The purpose of The ABC is to teach young children how to read, improve their reading skills and understand the relationship between the pictures and the words. The book is entertaining and educational. Both parents and children will […]

Workforce Incentive Distribution Plan

We are happy to announce we have received some of the workforce incentive money and are working diligently to ensure the money is properly distributed. As you may know, the state has invested money to give bonuses to DSPs who have worked as Community Habilitation Staff, Respite Staff and SEMP staff during the pandemic and […]

Learning Management System Announcement

Dear Stakeholders, As promised we have developed our own Learning Management System (LMS) to meet the mandatory training requirements of OPWDD and New York State.  Our new Learning Management System is available now through our portal. You will no longer have to remember another website address, username and password. This new feature is displayed on your […]

COS Council Meeting Hosts Benefits Advisor

ISS COS Council hosts Barbara Morell, Benefits Advisor On March 29th, ISS hosted a virtual meeting presented by Barbara Morell, Benefits Advisor. The topic was the World of Benefits & Paid Employment. HELP! I’M DROWNING IN A BOWL OF ALPHABET SOUP!SSI, SSDI, ACCES-VR, DSS, OPWDD, WIPA, SGA, SEIE, PASS, IRWE, 1619(b), MBI-WPD Slide Presentation – […]

Brittany Schiavone featured on The Today Show

Brittany Schiavone, ISS participant featured on The Today Show for World Down Syndrome Day  Inspiring nonprofit gets an upgrade with help from George Oliphant ( Brittany and her entire family will be on George to the Rescue, Saturday 3/26 at 9:00 am and 7:00 pm. on Channel 4 NBC. It will be on Youtube  Monday.

Important Announcement Regarding Fringe Benefits

We regret to inform you that it is necessary for Independent Support Services, Inc. to raise our fringe rate to 28% for all Self Hired services (which includes Com Hab, Respite, & SEMP) by May 1, 2022.  Please work with your Support Broker to amend your budget.  We are requesting your Support Broker submit an […]