Author: ISS Admin

PTO Rollover and Review Personal Information

To:  All Support Staff and Paid NeighborsRe:  PTO Rollover and Review Personal Information As we enter the 4th quarter of the year we want to remind all payroll paid employees to log on to your UKG to check the following: Your personal information to verify that it is completely accurate.  This includes but is not […]

One Time Passcode Issues

Dear ISS Stakeholders, We are aware of a situation with our users who have and email addresses.  Portal generated emails – including the OTP (one-time passcode), expense submission confirmations, MSN approved, etc. – are not being accepted by the server/ISP.  We are sending them, but they are just bouncing back to us.  This […]

ISS makes two major announcements

It is with great excitement that Independent Support Services, Inc. presents two major advancements in the knowledge base of the Self-Direction model in New York.  The first is our long anticipated research project with the University of Minnesota Institute on Community Integration on the sustainability of Self-Direction when the Circle of Support is aging or […]

Portal Two-Factor Authentication

Coming Soon! Two-Factor Authentication With your data protection in mind, ISS will soon be implementing two-factor authentication for logging into the portal as an additional layer of security to keep your data safe. At this time, we are gathering your contact information and we will notify you prior to going live. When you log into […]

Updated Fringe Rates

Independent Support Services is in the process of rolling out a change in our fringe rate for all Self Hired Staff working throughout New York State. This new fringe rate will become effective August 1, 2021 for all full and part time self-hired staff. The fringe rate for all Full and Part Time Self-Hired Staff […]

Planting Seeds

It’s been great weather to continue plant seedlings. As you can see springtime and planting can bring much joy.

National plant a flower day

For National plant of flower day, we sponsored a flower planting activity, in which our participants enjoyed planting seeds that were sent to them. Here are a few photos to share this wonderful experience. We hope to show follow up photos, of the growth progress.

EVV System Update

To our Stakeholders, We appreciate all your efforts in trying to work with us while we have been getting ready to meet the mandate required by the Cures Act on 1/1/21.  We tried to build an EVV system to meet the minimum requirements, and to be the least intrusive while still maintaining the integrity of […]

eTime Training and Informational Tools

ISS eTime goes live January 1, 2021.  The Links/Resources tab, on the homepage under News/Resources has all the information and guidance you’ll need to help you understand and make a successful transition to eTime!   Click on this link to take you there. On this page you’ll also find additional forms and popular links. Can’t find […]