Dear stakeholders, As you know, Independent Support Services, Inc. (ISS/ISSNY) is committed to continuously improving our agency’s services for the betterment of our participants and their circles of support (COS). In our ongoing efforts to provide the highest quality of services, ISSNY has revised our Memorandum of Understanding (MOU) for the Provision of Fiscal Intermediary […]
Author: ISS Admin
Updated SD Budget Template, Temporary Modification CAS/CANS Assessment, New Broker Agreement
Hello Participants, Primary Contacts and Brokers, OPWDD has released a new SD Budget Template, dated July 7, 2026 – link to the template below. The July 7, 2026 Self-Direction Budget Template is required to be used as of July 14, 2026 for ALL Self-Direction Budgets, including Start-Up, Initial Budgets, Full Budget Amendments (FBA) and Cost Neutral Budget Amendments […]
Vehicle Safety During Hot Summer Months – NYS Justice Center Resource
Every year, we see reports in the news of people being inadvertently left behind in vehicles, a danger that intensifies during the hot summer months. Our latest blog post outlines why people in care may be at risk of being left unattended in vehicles, the associated dangers, and the steps you can take as a provider […]
Updated FAPTO Policy, 06/25/26
Dear Stakeholders, We are pleased to announce that, effective immediately, the amount of Family Approved Paid Time Off available for 2026 has been increased from 30 hours to 40 hours. As is our customary practice, we will review the FAPTO allocation again in December and will communicate the number of FAPTO hours available for the 2027 […]
New Billing Mandate, 06/01/26
Dear Stakeholders, We would like to make you aware of a new directive from New York State Office for People With Developmental Disabilities (OPWDD) that will limit ISS’ ability to submit multiple claims each month. At the end of May we received this notification and have taken some time to research and understand its impact. […]
Announcing an ISS Participant Event
For the LI Ducks Game on Saturday, August 1st, 2026 LI DUCKS GAME REGISTRATION FOR 8-1-26 IS NOW OPEN! PLEASE PLEASE PLEASE TAKE A MINUTE TO READ EVERYTHING BEFORE REGISTERING – THANK YOU!!! THE WHAT, WHO, WHEN, WHERE & HOW FOR THIS EVENT ARE BELOW WHATISS is again sponsoring a baseball game with the Long […]
Portal Forms Live Mon., 06/08/26
Walk-Rollathon – Save the Date!
Dear Participants and Families, On September 19th 2026, Independent Support Services will hold the ISS Walk/Roll for Self-Direction at Eisenhower Park, East Meadow, NY. This event will be a fund raiser for The BARRY Fund, the ISS Community Fund for Self-Direction which supports individuals who are self-directing but have a need for funding that is not available through self-direction […]
New AP Process
Attention All Stakeholders! In an effort to provide better service, ISS is creating new features for our Accounts Payable department. As part of this upgrade, we will need to enlist the help of everyone to make this a smooth process. Please be advised of the following changes, which take effect today. All expenses must be submitted to […]