Author: ISS Admin

What happens when ISS emails are reported as SPAM or Abuse

You might think hitting that flag on your email website, app, or software is a fast and easy way to get that message out of your way, but that action may have far-reaching consequences.  By reporting ISS emails as SPAM or Abuse, you are telling your email provider that ISS does not have the right […]

Accessing the SEMP Surveys

In order to start, you’ll need to go to the ISS Portal website: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/support-staff-resources/page/accessing-the-semp-surveys

IRS Mileage Rates for 2024

IRS issues standard mileage rates for 2024; mileage rate increases to 67 cents a mile, up 1.5 cents from 2023 To view the press release in its entirety click on the link below https://www.irs.gov/newsroom/irs-issues-standard-mileage-rates-for-2024-mileage-rate-increases-to-67-cents-a-mile-up-1-point-5-cents-from-2023

“The Role of Staff Liaison”

The position of Support Staff Liaison was created with all of you in mind, functioning as a resource to direct you to the right place for your essential training needs, for guidance and direction, and for  collaboration. The insight received by the Staff Liaison regarding the day to day issues you experience help the organization […]

COS Council Meets

On Tuesday, December 12, ISS held its 4th Quarter COS Council Year End Wrap up meeting.Catch up on what you missed by watching the video below.

Portal Updated on Tuesday, 12/12/23

We’ve heard you!  We’re working hard towards Electronic Payments.  This morning’s Portal updates are just the beginning! Some new pages have been added to your Portal.  Please don’t do anything with them as we don’t have everything connected up yet. More information will be coming soon!  In the meantime, please do not attempt to submit […]

Important Information from People Services

Good morning, In October of this year, we had an OPWDD full agency audit. While overall we did well, the state communicated that we must make changes to our hiring process and the DSP evaluation. These changes are required per regulations. As of this month, we have begun making these changes. The changes are as […]

Payroll Due Early 12/18

Attention Payroll Paid Staff and Time Approvers, Please have time approved as early as possibly for the pay period ending 12/17 as we have limited processing time due to the holiday. All time must be submitted and approved on Monday 12/18 at the latest, sooner if possible. Also please be advised 2023 Forms W-2 will […]

How to Submit a Monthly Summary Note (MSN)

To learn how to submit a Monthly Summary Note, please watch our how to video below. For step by step instructions, visit our help page at: https://help.issny.org/books/participant-and-circle-resources/page/submitting-monthly-summary-notes 

Portal Too Many Attempts OTP Error

Late last week, we confirmed an issue on our Portal when users trying to login were triggering the ‘too many attempts’ error after only two tries. We temporarily disabled the OTP (one time passcode) limit until we could find the cause of the problem and get it fixed.  On the evening of Thursday, 11/30/23, we […]