Author: ISS Admin

Important News!

Due to a data problem with our accounting software, we have been unable to process checks for reimbursements and payments.  We are working diligently with the software technicians and hope to have it all resolved by Friday. Once fixed, we will be working quickly to process checks. We apologize for the inconvenience this has caused […]

Portal My Work and My Staff Work Changes Reversed

Earlier this morning, we rolled back the changes we made to the Portal for My Work and My Staff Work.  Any issues you had since 5/10 will now be resolved and you can go back to using the Portal and doing whatever you were able to do prior to 5/10. Do not worry about your […]

Portal Issues Resolved

Yesterday afternoon we put a new server in place for our Portal to resolve the issues we were experiencing late last week and over the weekend.  We apologize for any inconvenience these intermittent issues caused. If you are staff and were unable to clock in or out, please visit https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift or […]

Portal Update

May 10, 2023 Portal Updates Complete Today we updated the Portal with improvements to the My Work page for staff and the My Staff Work page for the COS (Circle of Support).  More information on what has been updated can be found at https://help.issny.org/books/etime/page/portal-update-my-work-and-my-staff-work-2023

Portal Maintenance Coming Up!

The Portal will be unavailable due to updates and maintenance on Wednesday, 5/10 from 11 AM to 1 PM. If this downtime affects your ability to clock in or out, please follow the instructions at https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift and https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift to submit a forgotten shift.

You’re Invited to Get Outdoors & Get Together Day on Saturday June 10

Get Outdoors & Get Together Day events will be held at select locations across New York on Saturday, June 10. The New York State Department of Environmental Conservation (DEC) and the State Office of Parks, Recreation and Historic Preservation (State Parks), in partnership with the Office for People With Developmental Disabilities (OPWDD) and the NYS Division of Veterans’ Services, are hosting […]

ISS Participant takes trip to Wax Museum

Self-Direction participant Zenaida loves to do events like such as visiting Madam Tussaud’s Wax Museum in NYC. She had an amazing time and is looking forward to more events in the future!

How to Reset Your Portal Password

If you can’t remember your password, it’s easy to reset it! In order to start, you’ll need to go to the ISS Portal website: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/portal-basics/page/how-to-reset-your-password

Things to Note for Class Approval

Class review and approval process can take up to 30 days from time of request. It is recommended that Classes are submitted for approval prior to paying for services/attending classes. If a class provider is also providing other Self-Direction Services (Clinician, Support Broker, Community Habilitation, SEMP, Respite) this must be disclosed during the initial request […]

Attention SEMP Reporters!

SEMP Surveys are available on the ISS Portal: SEMP surveys can be accessed directly from your ISS Portal homepage. From your homepage, click on the “Go to SEMP Survey” link and you will automatically be taken to your SEMP Survey page.  Since the best and easiest way to get to the SEMP Survey is via […]