Author: ISS Admin
An OPWDD Sponsored Event
SATURDAY JUNE 13, 2026 Join this get together at One of 21 Locations Across the State! OPWDD is proud to partner with NYS State Parks, DEC, the Office of the Chief Disability Officer, the Department of Veterans Services, the Office of Mental Health and the Justice Center on Get Outdoors & Get Together Day which is happening on […]
Join our Club ISS Shared Interest Groups (SIGs)
Join Free Sessions! Hello ISS family, We’re excited to introduce Club ISS Shared Interest Groups (SIGs): This is a reminder that the application window closes on 5/22/2026. This is a new virtual program designed to bring people together through shared passions, meaningful conversation, and community connection. How to Apply: We’re asking interested participants to complete […]
Introducing Ask Kelly!
ISS is happy to introduce Kelly, our dedicated AI Portal Assistant! Today, we’re launching ISS’ first publicly available AI tool, named Kelly. A resourceful, faster way to get answers to your questions 24/7! Portal Kelly is designed to simplify your Self-Direction experience, whether you’re searching for information, looking for answers, or making decisions to provide the […]
SD Budget Submissions
Hello Stakeholders! We were recently made aware of a statewide change to budget submissions to ensure consistency throughout all Regional Field Offices. This change goes into effect June 1, 2026. What to know: Links to OPWDD Documents for Budget Submissions: We have begun altering our internal processes to ensure we are prepared to meet these […]
The Pulse: A Family Newsletter Spring 2026 Issue #2
A Wish Come True: Kristy & Michael By Heather Gibson, ISS Family Liaison Every night at Cinderella’s Castle, Tinker Bell asks the crowd to close their eyes and “Wish Upon A Star”. It’s a magical moment, that encourages each of us to believe in our dreams. Kristy and Michael wished upon star long before their […]
Encrypted Email Update
We are writing to inform you of an upcoming change to the secure email service used by Independent Support Services, Inc. (ISS). As part of our ongoing efforts to enhance security, reliability, and user experience, ISS is transitioning our outbound email encryption service from Zix to Mimecast Secure Messaging. What’s changing? What to expect If you currently receive encrypted […]
Important: EVV Punching & UKG Access Update
This is a friendly reminder from ISS Payroll and Billing. Please ensure you punch in and out live using EVV at the beginning and end of your shift. Shifts should not be entered manually. Events should only be selected when needed, such as when your shift includes a meeting, training, or a participant absence. When […]
Portal OTP Outage
On Friday, 01/16/26, one of the ISS Portal servers came down which affected our ability to send OTP (One Time Passcodes) and other functions. We have tested and confirmed all functions are back up and working as of approximately 1:45 PM. If you were unable to log in at the start of your shift, you […]
Broker Submission Calendar
Dear Brokers, In an effort to make the Broker invoice submission process easier and not overwhelm everyone’s email, we have created a calendar with the monthly deadlines. These are hard deadlines for all broker billing. Any invoices received by ISS after the date highlighted in each month may run the risk of non-payment. For example, it […]