Advocacy Alert SNAP Benefits End on Saturday, 11/1/25 – Take Action Barring any federal intervention, 42 million Americans will lose Supplemental Nutrition Assistance Program (SNAP) benefits on Saturday. This is a result of the federal government shutdown that is now in its 5th week. This includes 3 million New Yorkers, including over 100,000 individuals with intellectual […]
Author: ISS Admin
Announcement from Alan Kulchinsky
Dear Friends, With a very heavy heart, I’m announcing that I will be leaving the position of Executive Director of Independent Support Services at the end of this year 2025. This was obviously a very difficult decision having founded the agency in 2002. The past 23 years have been the pinnacle of my career. However, […]
Broker Invoice Announcement and Other Broker News
Dear Brokers, To ensure your invoices are processed and paid as quickly as possible, we want to make you aware of an important update. 📣Additional Reminder: Please be sure to indicate whether services were provided Face to Face or via Telehealth on all invoices: Thank you for your attention to this matter and for helping us ensure the payment […]
Payroll Paid Staff PTO Rollover Announcement
Important Information regarding Self-Hired Support Staff Mileage and Activity Fee Reimbursements
Effective December 1, 2025, all mileage and activity fee reimbursements for Self-Hired Support Staff must be submitted through eTime. We will no longer accept reimbursement requests through our accounts payable process. You can find instructions for submitting mileage and activity fee reimbursements through eTime on our help website at the following link: https://help.issny.org/books/etime/chapter/etime-mileage-and-expenses We will […]
Portal will be down Thurs., 05/22/25 from 12-2 PM
The Portal will be unavailable on Thurs., 5/22 from 12pm to 2pm while we perform system maintenance. If you are staff and are unable to start or end a shift because of this downtime, please use the links below to edit your shift or create a forgotten (missed) shift. Editing a Shift: https://help.issny.org/books/etime/page/editing-start-and-end-timesCreating a Forgotten Shift: https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift
Expense Submission Update 04/08/25
On Tuesday, 04/08/25, at approximately 8:15 PM, we updated the expense submission processing code. We have been working hard to resolve the expense submission failures that our users have been reporting and we thank you for your patience. Our expense submission handler can now detect and process the following submissions: Unfortunately, PDFs generated by the […]
Portal Updates Friday, 3/7/25 at Noon
The Portal will be up during our updates. If you experience any issues, please try again a few minutes later. We are putting live updates to our Expense Submission Form. For more information, please visit the help documentation at https://help.issny.org/books/electronic-expenses/page/expense-submission-form-15-updates-effective-030725
Contract to Direct Bill and Contract to Direct Invoice Updates
Dear Stakeholders, To streamline communications and reduce the frequency of class, membership, and service confirmation emails and calls, we’ve updated the Contract to Direct Bill and Contract to Direct Invoice process. Below is an outline of the updated procedure: Service or Item Request: When a participant expresses interest in signing up for a class, membership, […]
Special Announcement: New Resource Available Now from NYHRC
Unveiling the Newly Redesigned New York Housing Resource Center (NYHRC) With funding from the New York State Council on Developmental Disabilities, the New York Alliance for Inclusion and Innovation is unveiling the newly redesigned New York Housing Resource Center website. This website focuses on non-certified housing options for people with Developmental Disabilities (DD). The goal is to educate […]