Dear Brokers,

To ensure your invoices are processed and paid as quickly as possible, we want to make you aware of an important update.

  • If an invoice is submitted with an incorrect broker rate, our team will correct the rate in our system and process payment using the correct rate in the approved budget we have on file.
  • This change is intended to prevent delays and avoid the need for invoices to be returned and resubmitted.
  • Going forward, please make sure that all invoices you submit reflect the broker rate from the approved budget. This will help us keep the payment process efficient and ensure you are paid on time.

📣Additional Reminder:

Please be sure to indicate whether services were provided Face to Face or via Telehealth on all invoices:

  • Use Face to Face when services are delivered in person.
  • Use Telehealth plus the method in which the meeting was held (audio/visual platforms or by phone) when supports are provided virtually—especially during Planning Team Meetings (PTMs).
  • These distinctions are tied to different billing codes and are essential for accurate processing.

Thank you for your attention to this matter and for helping us ensure the payment process is efficient.

Also, we are excited to announce a new, dedicated email address to better assist our broker community.

Effective immediately, please direct all broker-related concerns, questions, and inquiries to:

👉 brokersupport@issny.org

This centralized inbox will ensure your requests are routed quickly and efficiently to the Broker Liaison.