ISS is happy to introduce Kelly, our dedicated AI Portal Assistant! Today, we’re launching ISS’ first publicly available AI tool, named Kelly. A resourceful, faster way to get answers to your questions 24/7! Portal Kelly is designed to simplify your Self-Direction experience, whether you’re searching for information, looking for answers, or making decisions to provide the […]
Year: 2026
Portal Maintenance Thurs., 4/16 6 PM to Fri., 4/17 6 AM
SD Budget Submissions
Hello Stakeholders! We were recently made aware of a statewide change to budget submissions to ensure consistency throughout all Regional Field Offices. This change goes into effect June 1, 2026. What to know: Links to OPWDD Documents for Budget Submissions: We have begun altering our internal processes to ensure we are prepared to meet these […]
SEMP Survey unavailable Thurs., 4/2 6-6:30 PM
The Pulse: A Family Newsletter Spring 2026 Issue #2
A Wish Come True: Kristy & Michael By Heather Gibson, ISS Family Liaison Every night at Cinderella’s Castle, Tinker Bell asks the crowd to close their eyes and “Wish Upon A Star”. It’s a magical moment, that encourages each of us to believe in our dreams. Kristy and Michael wished upon star long before their […]
SEMP Survey unavailable Thurs., 3/26 6-6:30 PM
Portal Maintenance Thurs., 3/19 6 PM to Fri., 3/20 6 AM
Portal Maintenance Thurs., 2/19 6 PM to Fri., 2/20 6 AM
Encrypted Email Update
We are writing to inform you of an upcoming change to the secure email service used by Independent Support Services, Inc. (ISS). As part of our ongoing efforts to enhance security, reliability, and user experience, ISS is transitioning our outbound email encryption service from Zix to Mimecast Secure Messaging. What’s changing? What to expect If you currently receive encrypted […]
Important: EVV Punching & UKG Access Update
This is a friendly reminder from ISS Payroll and Billing. Please ensure you punch in and out live using EVV at the beginning and end of your shift. Shifts should not be entered manually. Events should only be selected when needed, such as when your shift includes a meeting, training, or a participant absence. When […]