Help Us Improve Your Self-Direction Experience
At ISS, your experience matters to us. We are committed to providing high-quality Self-Direction services, and one of the most important ways we can improve, is by listening to the individuals and families we support.
We invite you to participate in our Annual Self-Direction Satisfaction Survey and share your feedback about your experiences with ISS.
Tell Us How We’re Doing – Take the Survey Today!
CLICK HERE TO START THE SURVEY!
Survey Deadline: November 30, 2026
Estimated Completion Time: 10–15 Minutes
The survey includes 27 questions and should take approximately 10–15 minutes to complete.
We want to hear about:
- Your Self-Direction Coordinator: The quality of support, communication, responsiveness, and guidance you receive.
- Your Overall Experience with ISS: How well we communicate, respond to your needs, and provide timely service administration.
- Your Ideas for Improvement: What’s working well, what could be better, and what changes would make a meaningful difference in your experience.
Your Feedback Drives Improvement
This survey is part of our ongoing Innovation & Continuous Improvement (ICI) efforts. Your responses will help us recognize what’s working, identify areas where we can do better, and guide meaningful improvements to our services.
Following the close of the survey, our team will review the results during December and January, identify key themes and opportunities for improvement, and develop recommendations to strengthen the services and supports we provide.
Every response matters. Whether you have positive experiences to share or suggestions for change, we value your perspective.
Thank you for taking the time to share your experiences. Your input helps us continue building a stronger, more responsive Self-Direction program for everyone we support.
Thank you for helping us make ISS better!
