Category: People Services

Essential Employees

In response to the question of having a way to verify Support Staff are “Essential Employees”, attached is a letter that can be downloaded and printed for staff to carry with them showing they are working. We will also have this letter on our website at under the news section at the bottom of the home page.   If a […]


Independent Support Services, Inc. Due to this unprecedented time we have been receiving some of the same questions. Below are the two most frequently asked questions and answers. What is FAPTO (Family Approved Paid Time Off): FAPTO Policy: Support Staff working for Participants accrue Paid Time Off bi-weekly per the agency’s Paid Time Off Policy.  […]

Interim Guidance from OPWDD regarding Comm Hab

Hello all We just received interim guidance from OPWDD in regards to Community Habilitation and wanted to share with you all as soon as possible.  As per NYS, Direct Support Professionals ( DSPs) are considered an essential employees. Com Hab Staff are considered DSPs and are essential employees. Being an essential employee means that they […]

Helpful information about Covid-19

Click on the link below

Updated Announcement with Important Information Regarding COVID-19

Independent Support Services would like you to know that we are as concerned as you during this unprecedented time of uncertainty regarding the COVID-19 virus. At this time, we want to notify our stakeholders about some critical information. We encourage Participants and their Circle of Support to reach out to their Care Managers, Brokers and then […]

Public Service Announcement

Independent Support Services, Inc. wants to ensure that all of our Self-Directed participants, family members and self-hired staff are aware of and are practicing the recommendations from the Centers for Disease Control(CDC) to prevent the spread of the Coronavirus. The CDC recommends the following: -actively encourage sick employees to stay home. Direct Support Staff receive […]

Timesheet Upload Capability

Timesheet_Upload_Guide Brokers/ Primary Contact (Families) We are excited to announce that effective immediately Support Staff have the ability to upload their timesheets through the ISS portal once all signatures have been obtained. Within the next 24 hours, all active support staff will be receiving a portal invite with their sign in credentials and a link […]

Support Staff Holiday Schedule

Effective January 1, 2019 all Self- Hired Support Staff (Community Habilitation, Supported Employment and Respite) that work twenty or more regularly scheduled hours per week in total are granted 7 paid holidays per year. The following is the schedule of Holidays (Holidays are given on the day they occur). New Year’s Day Martin Luther King’s […]

Salary Parameters of Self- Hired Staff (Direct Support Professionals)

Policy: Independent Support Services, Inc. as a Fiscal Intermediary is establishing salary parameters for Self-Hired Staff (Direct Support Professionals) in order to insure that pay rates will not result in excessive service reimbursement costs. Pay Rates: Starting wage for Self Hired Staff (Direct Support Professionals) could be between $15 and $20 per hour. Raises cannot […]