Action Required We are reaching out to you today to explain some changes going on in the Self Direction world and to request you complete the survey and attestation below. In December 2022, OPWDD provided retroactive rate increases (of 5.4%) to most HCBS Waiver Services, effective April 1, 2022. At that time, Brokerage and Self […]
Important News!
Due to a data problem with our accounting software, we have been unable to process checks for reimbursements and payments. We are working diligently with the software technicians and hope to have it all resolved by Friday. Once fixed, we will be working quickly to process checks. We apologize for the inconvenience this has caused […]
Portal My Work and My Staff Work Changes Reversed
Portal Issues Resolved
Yesterday afternoon we put a new server in place for our Portal to resolve the issues we were experiencing late last week and over the weekend. We apologize for any inconvenience these intermittent issues caused. If you are staff and were unable to clock in or out, please visit https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift or […]
Current Portal Issues
We have been experiencing intermittent issues with our Portal. It is sometimes inaccessible. We are aware of the issue and are working hard on a fix! If this issue affects your ability to clock in or out, do not worry! Once fixed, just follow the instructions at https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift or https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift to […]
Portal Update
May 10, 2023 Portal Updates Complete Today we updated the Portal with improvements to the My Work page for staff and the My Staff Work page for the COS (Circle of Support). More information on what has been updated can be found at https://help.issny.org/books/etime/page/portal-update-my-work-and-my-staff-work-2023
Portal Maintenance Coming Up!
The Portal will be unavailable due to updates and maintenance on Wednesday, 5/10 from 11 AM to 1 PM. If this downtime affects your ability to clock in or out, please follow the instructions at https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift and https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift to submit a forgotten shift.
SEMP Surveys Unavailable 5/4-5/5
The SEMP Surveys will be unavailable for approximately 1 to 2 hours between 6 PM Thurs., 5/4 and 6 AM Fri., 5/5 while we do maintenance on our servers.
You’re Invited to Get Outdoors & Get Together Day on Saturday June 10
Get Outdoors & Get Together Day events will be held at select locations across New York on Saturday, June 10. The New York State Department of Environmental Conservation (DEC) and the State Office of Parks, Recreation and Historic Preservation (State Parks), in partnership with the Office for People With Developmental Disabilities (OPWDD) and the NYS Division of Veterans’ Services, are hosting […]