The SEMP Survey will be unavailable Thurs., 4/2 from 6 to 6:30 PM for Portal maintenance.
The Pulse: A Family Newsletter Spring 2026 Issue #2
A Wish Come True: Kristy & Michael By Heather Gibson, ISS Family Liaison Every night at Cinderella’s Castle, Tinker Bell asks the crowd to close their eyes and “Wish Upon A Star”. It’s a magical moment, that encourages each of us to believe in our dreams. Kristy and Michael wished upon star long before their […]
SEMP Survey unavailable Thurs., 3/26 6-6:30 PM
Portal Maintenance Thurs., 3/19 6 PM to Fri., 3/20 6 AM
Portal Maintenance Thurs., 2/19 6 PM to Fri., 2/20 6 AM
Encrypted Email Update
We are writing to inform you of an upcoming change to the secure email service used by Independent Support Services, Inc. (ISS). As part of our ongoing efforts to enhance security, reliability, and user experience, ISS is transitioning our outbound email encryption service from Zix to Mimecast Secure Messaging. What’s changing? What to expect If you currently receive encrypted […]
Important: EVV Punching & UKG Access Update
This is a friendly reminder from ISS Payroll and Billing. Please ensure you punch in and out live using EVV at the beginning and end of your shift. Shifts should not be entered manually. Events should only be selected when needed, such as when your shift includes a meeting, training, or a participant absence. When […]
Portal Maintenance Thurs., 1/22 6 PM to Fri., 1/23 6 AM
Portal OTP Outage
On Friday, 01/16/26, one of the ISS Portal servers came down which affected our ability to send OTP (One Time Passcodes) and other functions. We have tested and confirmed all functions are back up and working as of approximately 1:45 PM. If you were unable to log in at the start of your shift, you […]
Broker Submission Calendar
Dear Brokers, In an effort to make the Broker invoice submission process easier and not overwhelm everyone’s email, we have created a calendar with the monthly deadlines. These are hard deadlines for all broker billing. Any invoices received by ISS after the date highlighted in each month may run the risk of non-payment. For example, it […]