The recent One Time Passcode (OTP) issue was caused by a slowdown with Amazon Web Services, the provider ISS uses to send text messages.  The problem began on Fri., 1/14 and was resolved on Mon., 1/17.  We apologize for any inconvenience this unexpected network outage may have caused.

If you need to submit a forgotten shift, please visit

Remember to keep your OTP information up to date.  Visit to learn how.