The recent One Time Passcode (OTP) issue was caused by a slowdown with Amazon Web Services, the provider ISS uses to send text messages. The problem began on Fri., 1/14 and was resolved on Mon., 1/17. We apologize for any inconvenience this unexpected network outage may have caused. If you need to submit a forgotten […]
Category: IT
One Time Passcode issue being addressed
OTP Codes via Text currently not working
At this time we are experiencing an issue with One Time Pass codes being sent by text to access our portal. However, having them sent to you by email is working. If your preference upon log in is to have the one time passcode sent by a text you will need to change this to […]
Portal Issues Update
Dear Portal Users, We’ve been experiencing a few different portal glitches today. Here are the scenarios and resolutions you can follow. Issue 1: Unable to login… Please go to your browser and visit https://portal.issny.org to load a fresh version of our login page. If you choose not to do that, and use an already open browser tab and […]
ISS Portal Issues Being Addressed
Dear Portal Users, We are currently experiencing issues with the ISS Portal and are actively working with our development team to resolve the problems. We apologize for the inconvenience at this time. With that said, we have had users successfully access the Portal after they fully clear their cookies. Since each device and browser does that […]
Portal Down for Maintenance Thurs., 11/18 6-7 PM
Please be aware that an upgrade to our Portal will be taking place on Thursday, 11/18/21 from 6 to 7 PM. You will be unable to access the Portal for eTime or other features during that time. For non-eTime issues, please complete your task later. Important info for eTime users: If logged in, you will […]
One Time Passcode Issue
Dear ISS Stakeholders, We are aware that the One Time Passcode (OTP) text messages are delayed. Please be patient, as we are working on the issue. Please have your OTP code sent via email instead of text. Do not repeatedly request OTP via text, you will just delay everyone even more. Thank you for your […]
One Time Passcode Issues
Dear ISS Stakeholders, We are aware of a situation with our users who have optimum.net and optonline.net email addresses. Portal generated emails – including the OTP (one-time passcode), expense submission confirmations, MSN approved, etc. – are not being accepted by the server/ISP. We are sending them, but they are just bouncing back to us. This […]
Portal Two-Factor Authentication
Coming Soon! Two-Factor Authentication With your data protection in mind, ISS will soon be implementing two-factor authentication for logging into the portal as an additional layer of security to keep your data safe. At this time, we are gathering your contact information and we will notify you prior to going live. When you log into […]
Monthly Summary Notes
Monthly Summary Notes can now be completed online! Staying compliant and up to date with Monthly Summary Notes is now easier and simpler than ever! No more printing, writing, and mailing. You can answer the few short questions in the portal in less than 5 minutes. Plus, they will stay in the portal so you […]