Earlier this morning, we rolled back the changes we made to the Portal for My Work and My Staff Work. Any issues you had since 5/10 will now be resolved and you can go back to using the Portal and doing whatever you were able to do prior to 5/10. Do not worry about your […]
Category: IT
Portal Issues Resolved
Yesterday afternoon we put a new server in place for our Portal to resolve the issues we were experiencing late last week and over the weekend. We apologize for any inconvenience these intermittent issues caused. If you are staff and were unable to clock in or out, please visit https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift or […]
Current Portal Issues
We have been experiencing intermittent issues with our Portal. It is sometimes inaccessible. We are aware of the issue and are working hard on a fix! If this issue affects your ability to clock in or out, do not worry! Once fixed, just follow the instructions at https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift or https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift to […]
Portal Update
May 10, 2023 Portal Updates Complete Today we updated the Portal with improvements to the My Work page for staff and the My Staff Work page for the COS (Circle of Support). More information on what has been updated can be found at https://help.issny.org/books/etime/page/portal-update-my-work-and-my-staff-work-2023
Portal Maintenance Coming Up!
The Portal will be unavailable due to updates and maintenance on Wednesday, 5/10 from 11 AM to 1 PM. If this downtime affects your ability to clock in or out, please follow the instructions at https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift and https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift to submit a forgotten shift.
SEMP Surveys Unavailable 5/4-5/5
The SEMP Surveys will be unavailable for approximately 1 to 2 hours between 6 PM Thurs., 5/4 and 6 AM Fri., 5/5 while we do maintenance on our servers.
How to Reset Your Portal Password
If you can’t remember your password, it’s easy to reset it! In order to start, you’ll need to go to the ISS Portal website: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/portal-basics/page/how-to-reset-your-password
Attention SEMP Reporters!
SEMP Surveys are available on the ISS Portal: SEMP surveys can be accessed directly from your ISS Portal homepage. From your homepage, click on the “Go to SEMP Survey” link and you will automatically be taken to your SEMP Survey page. Since the best and easiest way to get to the SEMP Survey is via […]
Portal Practices: Helpful Hints
Portal Practices: Helpful Tips Part I We understand that sometimes logging into the portal can be daunting. Here are some easy steps to follow that will help you when logging in. Look for more snippets of information in the coming weeks regarding navigating the portal and troubleshooting. We hope this information will help make the […]
Big Changes to the Multi-Factor Authentication!
On Monday, 1/23/2023, at 12 PM, the Portal will be updated with changes to the One-Time Passcodes (OTP). Please see the changes below: 1. No more default method – Upon login, existing users will see the following window and will select which method to receive the OTP, either by Email or Text message. New users […]